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Emergencies never happen on schedule. Looking at the reviews I called Hopewell Septic and was truly amazed. Ed came out that night to look at my tank riser which had rotted out. It also needed a clean out and would have backed up just when my family was coming in for Thanksgiving. Charles came out the next day, did an inspection and said all I needed was a new riser and gave me a quote. He actually came out on Sunday afternoon to do the job. I couldn't be happier and the cost was exactly what was quoted.
I called to make an appointment and Charlie picked up and told me he was in the area, even though it was a Saturday and it was his day off. He assured me that it was no problem and he would stop by. He inspected our tank and found a broken baffle and made the necessary repairs, on the spot. I plan to use him in the future to replace our tank. I highly recommend him. Michael Proscia.....LaGrange, NY
Charlie did an excellent job not only pumping out my septic but also providing tips on how to better manage the septic system. He spent extra time trying to get to every nook and cranny in the tank which my previous septic services never did. Thank you Charlie.
Excellent Holiday Emergency Service! It's July 4th. I went down to my family room bathroom this morning to find the septic system had backed up all over the place. It was a mess. By the way, don't use Northern Bath Tissue, it does not break down. It clogs your system. In any case, I called Hopewell and they came within 30 minutes. I had to pay an extra $75 fee for the emergency, but it was money well spent. I cleaned up the remainder of the mess after they left, and my holiday picked up where it left off. Get this company without a second's thought.
Our septic alarm went off around 6pm and as first time home owners we had no idea who to call. We called New Millenium Home Improvement (another stellar Hudson Valley company) and they highly recommended Hopewell Septic Pumping. I was able to talk to Charles around 7pm (thanks to their 24/7 emergency access) and then he called me back on his cell so we could FaceTime so he could assess the problem remotely. He then walked me through re-setting my own system temporarily until he could come by the next morning at 7am. Charles was prompt, emptied out our septic tank, explained how our system worked, gave us a plan for how to take care of it in the future and the bill was incredibly fair and competitive. Needless to say, we will be using Hopewell Septic Pumping in the future and are incredibly grateful that they were able to help us in an emergency. HIGHLY recommend.
These guys were honest and highly knowledgeable. They saved my client thousands of dollars.
Customer service/scheduling was very good. Service was done on time and was informative and friendly. Was recommend by a friend and will pass the word.
Courteous service-was more than accommodating with my schedule. Prompt callback and a great company to deal with!
Best possible customer service! Great quality of work, second to none. Very prompt arrival.
Excellent service very informative and helpful. Highly recommend and will only use this company in the future. Thank you Charlie!
Hopewell Septic has such honest and reliable guys. Ed and Charles and staff are knowledgeable and prompt with their services. I highly recommend Hopewell Septic Pumping.
I had my septic tank pumped out yesterday by, "Charles". I don't normally do his this, but i was so impressed & appreciative I felt it was necessary to write this review. Charles was very thorough & informative. I never understood the importance of how necessary it is to clean the septic tank properly & thoroughly. I am planning to share this information with my neighbors,friends & family & encourage (recommend) to use "HopewelI Septic Pumping". I also have some excavation work that needs to be done , which I'm to planning to have a free estimate provided by them & most likely have them provide this service.