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A last minute phone call for a Septic tank that was backing up, and Charlie showed up that night. Cannot say enough about the great customer service from Erica who handles the scheduling. A pleasant experience overall.
We are so thankful and appreciative. Ed and Charlie are an absolute pleasure. Hopewell Septic fixed our septic issues with care. They are the best!
These guys are second to none if you have a septic problem.I called on a Saturday, Charlie was here within a few hours,took care of the problem, very careful about not making a mess.Cleaned up when they were finished and very reasonably priced.
Charlie was great he switched his schedule around to accommodate us. Very honest and knowledgeable
I am so impressed by this company. From the first phone call I was pleased as Erika was competent and courteous. Charlie came to our house today to pump our septic system. Not only did he rectify the poor work that another local company did 3 years ago, he literally charged 1/3 of what we were charged 3 years ago. We were unaware of the issues from our previous septic work, so he could have easily charged us for the pumping and left. However, he carefully explained everything, stayed by himself, and worked hard to do what was right and not easy. He is clearly a hard worker that has a strong sense of ethics. I am extremely appreciative to have found this gem of a business person.
Amazing job. Our septic is down a steep incline. Previous owners hadn’t pumped the septic for 20years ....we found out soon that was because no one would take the challenge - but Charlie and these guys figured out a way and followed through - consummate professionals and totally fair pricing
Called them at 3PM today, they showed up by 5PM and finished by 7:30PM. Don't hesitate about using them. Excellent service.
Awesome , great company reasonably priced . Always helpful and very honest. Charlie is the best i have dealt with in years . He maintains more than a few of my properties and has always been on time and gets the job done right no matter what time it is .
Friendly and professional!!..did a fantastic job...went above and beyond...would highly recommend them for any septic needs
A great “local “ honest guy . I found my new septic and excavation company ! Thank you
Charlie is absolutely amazing !! He arrived with last minute notice and really took care of our situation. Loved that he educated us while he worked so we knew exactly what was going on at all times. Would highly recommend him and his crew! Thank you for everything. ~~the Simeks
Hopewell Septic is the best just WOW, WOW, WOW. In the middle of February 2018 our septic decided to collapse I know great timing. We looked on line and saw a five star rating for Hopewell Septic and gave them a call. Charlie was in the area and came out to give us a quote in the pouring rain on a Sunday night. He was very detailed and explained everything to us. He took notice we had large vehicles and a RV and knew we were driving over the septic to park the RV on the side of the house which is a big no, no. He suggested an H-20 concrete tank this way there would be no issue with parking the RV on the side of the house. After getting other quotes and some were less we decided to use Hopewell Septic because we felt the job was going to be done right. All I have to say is we were correct. Charlie and Ed went above and beyond . First problem previous owners put half the septic under the driveway so yes part of the driveway collapsed as well, the septic need to be moved out so it was no longer under the driveway Charlie and Ed accomplished this. Second problem check all the pipes from the house to septic and the pipe from the septic to the fields. They have the best top notch electronic equipment that exam the pipes I was very impressed. They found a portion of a collapsed pipe that that had a blockage and it needed to be replaced under the driveway and yes they had to pull up more of the driveway to replace it. They also snaked the remaining line to the house since there was a blockage so there will be no issue with a back up going forward. They did not like the pitch of the pipe from the septic to the fields it was holding water and the pipe and did not line up right with the new septic so it was replaced. They give you 200% and even the cleanup was great. I felt there was no half fast work and was very happy with the price with the extra work. I also want to mention on how nice Charlie and Ed are, they also worked with us with our work schedules to get this job done. I highly recommend them. Hopewell Junction, New York
Emergencies never happen on schedule. Looking at the reviews I called Hopewell Septic and was truly amazed. Ed came out that night to look at my tank riser which had rotted out. It also needed a clean out and would have backed up just when my family was coming in for Thanksgiving. Charles came out the next day, did an inspection and said all I needed was a new riser and gave me a quote. He actually came out on Sunday afternoon to do the job. I couldn't be happier and the cost was exactly what was quoted.
I called to make an appointment and Charlie picked up and told me he was in the area, even though it was a Saturday and it was his day off. He assured me that it was no problem and he would stop by. He inspected our tank and found a broken baffle and made the necessary repairs, on the spot. I plan to use him in the future to replace our tank. I highly recommend him. Michael Proscia.....LaGrange, NY
Charlie did an excellent job not only pumping out my septic but also providing tips on how to better manage the septic system. He spent extra time trying to get to every nook and cranny in the tank which my previous septic services never did. Thank you Charlie.
Excellent Holiday Emergency Service! It's July 4th. I went down to my family room bathroom this morning to find the septic system had backed up all over the place. It was a mess. By the way, don't use Northern Bath Tissue, it does not break down. It clogs your system. In any case, I called Hopewell and they came within 30 minutes. I had to pay an extra $75 fee for the emergency, but it was money well spent. I cleaned up the remainder of the mess after they left, and my holiday picked up where it left off. Get this company without a second's thought.
Our septic alarm went off around 6pm and as first time home owners we had no idea who to call. We called New Millenium Home Improvement (another stellar Hudson Valley company) and they highly recommended Hopewell Septic Pumping. I was able to talk to Charles around 7pm (thanks to their 24/7 emergency access) and then he called me back on his cell so we could FaceTime so he could assess the problem remotely. He then walked me through re-setting my own system temporarily until he could come by the next morning at 7am. Charles was prompt, emptied out our septic tank, explained how our system worked, gave us a plan for how to take care of it in the future and the bill was incredibly fair and competitive. Needless to say, we will be using Hopewell Septic Pumping in the future and are incredibly grateful that they were able to help us in an emergency. HIGHLY recommend.
These guys were honest and highly knowledgeable. They saved my client thousands of dollars.
Customer service/scheduling was very good. Service was done on time and was informative and friendly. Was recommend by a friend and will pass the word.
Courteous service-was more than accommodating with my schedule. Prompt callback and a great company to deal with!
Best possible customer service! Great quality of work, second to none. Very prompt arrival.
Excellent service very informative and helpful. Highly recommend and will only use this company in the future. Thank you Charlie!
Hopewell Septic has such honest and reliable guys. Ed and Charles and staff are knowledgeable and prompt with their services. I highly recommend Hopewell Septic Pumping.
I had my septic tank pumped out yesterday by, "Charles". I don't normally do his this, but i was so impressed & appreciative I felt it was necessary to write this review. Charles was very thorough & informative. I never understood the importance of how necessary it is to clean the septic tank properly & thoroughly. I am planning to share this information with my neighbors,friends & family & encourage (recommend) to use "HopewelI Septic Pumping". I also have some excavation work that needs to be done , which I'm to planning to have a free estimate provided by them & most likely have them provide this service.